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How do I install my eSIM?
Go to Settings → Mobile / Cellular → Add eSIM (or Add Data Plan). Scan the QR code from your email, or enter the SM-DP+ address and activation code manually. Do it on Wi-Fi before you fly.
Which devices are compatible?
Any eSIM-capable, carrier-unlocked device — iPhone XR/XS or later, Samsung Galaxy S20+, Google Pixel 3+, and many others. Check the compatibility page before you buy; if your phone can’t use it, you get a full refund.
My QR code isn’t showing after payment.
Your eSIM is issued automatically after payment, and the success page refreshes itself while it waits. If the QR hasn’t appeared after a few minutes, check your email and your dashboard, then reach us via the contact page with your order reference.
I have no signal after landing.
Make sure Data Roaming is ON for the vigxo line (this uses the local partner network, not your home carrier), that the vigxo line is set as your mobile data line, and toggle Airplane mode once. It can take a couple of minutes to attach to a network on arrival.
Can I use one eSIM in multiple countries?
Regional and global plans cover many countries in a single plan — look for a region name like “Europe” or “Asia”. Country-specific plans only work in that country.
How do I check my remaining data?
Sign in and open your Dashboard — each eSIM shows current usage, synced periodically.
Can I top up or renew my eSIM?
Plans marked “Top-up” can be reloaded from your dashboard onto the same eSIM, without reinstalling. For other plans, buy again — the new plan comes as a new eSIM with its own QR code.
What is your refund policy?
Full refund before installation, within 30 days of purchase. Once an eSIM is installed the data is released to you, so it can’t be refunded after that. Request one from your Dashboard. Top-ups are non-refundable once applied.
Is my payment secure?
Yes. Payments are processed by Stripe (PCI-DSS Level 1) — vigxo never stores your card details.