Refund Policy

Our refund policy turns on one thing: whether your eSIM has been installed. You have 30 days from purchase to ask.

Before installation

Fully refundable · 30 days

If you haven’t installed or activated your eSIM yet, you’re eligible for a full refund for 30 days from the day you bought it.

After installation

Non-refundable

Once an eSIM has been installed, it has consumed a unique carrier resource that cannot be returned to inventory. Due to the nature of digital eSIM delivery, we're unable to issue a refund after installation.

An eSIM is digital content. Asking for delivery now means you lose the 14-day right of withdrawal once it is delivered. You can still have a full refund if you have not installed it, within 30 days of purchase.

How to request a refund

  1. 1

    Sign in to your vigxo account.

  2. 2

    Go to your Dashboard and find the order under Order history.

  3. 3

    Use the "Request refund" action on the relevant order.

  4. 4

    If eligible, the refund is processed automatically via Stripe and typically appears in your account in 5–10 business days.

Refund eligibility is checked automatically against your eSIM's install status at the time of the request — no manual review needed. Top-ups are non-refundable once applied.

Questions about your refund?

Our support team replies within 24 hours (usually much faster).

Contact support