Question 1

Can each traveler have a different plan?

Accepted Answer

Not in one checkout. Everyone in the order gets the same plan. To mix plans, place a separate checkout for each plan.

Question 2

How does each person get their eSIM?

Accepted Answer

If you enter a traveler's email at checkout, that traveler gets the install email and you still get a copy of every one. If you leave the field blank, each labeled install email comes to you to forward. Signed-in buyers can re-send an install email from the dashboard.

Question 3

Does the group rate stack with a discount code?

Accepted Answer

No. Checkout applies whichever saves more, the group rate or the code, and never both.

Question 4

Are these the prices checkout will charge?

Accepted Answer

They are computed from the same plan price the destination page shows and the same group rate checkout applies, including the order floor. A discount code can replace the group rate when the code saves more. It does not stack.

Question 5

Will this work on a child's phone or a tablet?

Accepted Answer

An eSIM installs on one compatible phone or tablet. Many children's phones do not have eSIM. Check the handset before you pay. One eSIM cannot be split across two devices.

Question 6

What is the largest group?

Accepted Answer

One checkout covers up to 10 travelers. For a larger group, use the business page.

Question 7

What if one person does not travel?

Accepted Answer

There is no automatic refund of a single eSIM. The whole order can be refunded only while every eSIM is still uninstalled, within 30 days of purchase. If any eSIM has been installed, or that window has passed, contact support.

Travelers	Off
2 travelers	5%
4 travelers	10%
6 travelers	15%

Plan	2 travelers, each	4 travelers, each	6 travelers, each
3 GB · 30 days	$3.13Order total for 2: $6.25	$2.96Order total for 4: $11.84	$2.80Order total for 6: $16.78
5 GB · 30 days	$4.08Order total for 2: $8.15	$3.86Order total for 4: $15.44	$3.65Order total for 6: $21.88
10 GB · 30 days	$6.55Order total for 2: $13.09	$6.20Order total for 4: $24.80	$5.86Order total for 6: $35.14
20 GB · 30 days	$10.73Order total for 2: $21.45	$10.16Order total for 4: $40.64	$9.60Order total for 6: $57.58
50 GB · 30 days	$34.19Order total for 2: $68.38	$32.39Order total for 4: $129.56	$30.59Order total for 6: $183.55
50 GB · 180 days	$50.34Order total for 2: $100.68	$47.69Order total for 4: $190.76	$45.04Order total for 6: $270.25

Japan eSIM for families & groups - save up to 15%

The rate for 2, 4, and 6 travelers

Per person on live plans

Check out this plan for the group

How much data each person needs

Questions