How can we help?

Go to Settings → Mobile Service (or Mobile Data) → Add eSIM. Scan the QR code from your email, or enter the SM-DP+ address and activation code manually. The entire process takes under a minute — we recommend doing it over Wi-Fi before you fly.

Any eSIM-capable, network-unlocked device — an iPhone XS or newer, a Samsung Galaxy S20 or above, a Google Pixel 3 or newer, and plenty of others. Check our compatibility page before you buy; if your phone turns out not to support eSIM, you get a full refund.

eSIM setup usually finishes within 30 seconds, and the confirmation page refreshes itself while it waits. If nothing has arrived after a couple of minutes, check your email and your dashboard, then get in touch through our contact page with your order reference.

Ensure Data Roaming is switched ON for your vigxo line (this connects to our local partner network, not your home provider) and that vigxo is set as your mobile data line. Try switching Flight mode on and off once, as it can take a couple of minutes to find a network when you first arrive.

Yes. Our regional and global plans cover multiple destinations under a single eSIM — look for regional names such as "Europe" or "Asia". Please note that single-country plans will only work within that specific country.

Sign in and go to your dashboard — each active eSIM displays your remaining data allowance, which updates periodically.

Plans marked as "Top-up available" can be topped up directly from your dashboard without needing to reinstall. For other plans, simply buy another plan online and it will stack onto your existing eSIM.

We offer a full refund at any time before installation, up to 120 days from purchase. Once an eSIM has been installed, the data is live and cannot be refunded. You can request a refund directly from your dashboard.

Yes. All payments are securely processed by Stripe (PCI-DSS Level 1) — vigxo never stores your card details.