Refund Policy

Our refund policy turns on one thing: whether your eSIM has been installed. You have 120 days from purchase to ask.

Before installation

Fully refundable · 120 days

If you haven’t installed or activated your eSIM yet, you’re eligible for a full refund for 120 days from the day you bought it.

After installation

Non-refundable

Once an eSIM has been installed, it has taken up a unique network resource that cannot be put back into stock. Because of the way digital eSIM delivery works, we cannot issue a refund after that point.

How to request a refund

  1. 1

    Sign in to your vigxo account.

  2. 2

    Go to your Dashboard and find the order under Order history.

  3. 3

    Use the "Request refund" action on the relevant order.

  4. 4

    If eligible, the refund is processed automatically through Stripe and normally reaches your account within 5–10 working days.

Refund eligibility is checked automatically against your eSIM's install status at the time of the request — there's no manual review needed and no arbitrary time window.

Questions about your refund?

Our support team replies within 24 hours (usually much faster).

Contact support